Refund and Returns Policy

Introduction

Thank you for shopping at Gamie (https://www.gamie.in). We strive to provide you with the best products and customer service. However, we understand that sometimes issues may arise with your purchase. This Refund and Return Policy outlines the conditions under which returns and refunds are accepted.

Non-Refundable Products

Please note that all sales are final. Our products, including games, keys, and secondhand game accounts, are non-refundable. We do not offer refunds or exchanges once a purchase has been made, except under the specific conditions outlined below.

Exceptions for Returns and Refunds

Product Doesn’t Meet Description

If you receive a product that does not match the description provided on our website, you may be eligible for a return and refund. To qualify for this exception:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• You must provide proof of purchase (order number, receipt, etc.).

Process for Return and Refund

1. Contact Us: Within 3 days of receiving the product, contact our support team at support@gamie.in to request a return. Please include your order number, a description of the issue, and any relevant photos or evidence that the product does not meet the description.
2. Approval: Our team will review your request and respond within 3 business days. If your return is approved, we will provide you with instructions on how to return the product.
3. Return Shipping: You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
4. Inspection: Once we receive the returned product, we will inspect it to verify that it meets the return criteria.
5. Refund: If your return is approved, we will process a refund to your original method of payment within 10 business days. You will be notified via email once the refund has been processed.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Downloadable software products (such as game keys)
• Used game accounts
• Any product that has been activated, used, or is not in its original condition

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@gamie.in with your order number and details of the issue. We will work with you to resolve the problem, which may include providing a replacement or refund, depending on the circumstances.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Email: support@gamie.in

Address: Gamie, 0 Sindri Road, Dhanbad, Jharkhand, India – 828111

Thank you for shopping at Gamie. We appreciate your understanding and cooperation in adhering to our refund and return policy.