Refund and Replacement Policy

Introduction

Thank you for shopping at Gamie (https://www.gamie.in). We strive to provide high-quality products and excellent customer service. However, we understand that issues may arise with your purchase. This policy outlines the conditions under which returns and refunds may be granted.

🚫 Non-Refundable Products

All sales are final. Refunds and returns are NOT allowed in the following cases:
✅ Digital products (game keys, downloadable content, second-hand game accounts).
✅ If you mistakenly purchased a product.
✅ If your child or a family member made the purchase without consent.
✅ If you changed your mind after purchasing.
✅ If the game is not supported on your device.
✅ If you failed to read the product description before checkout.
✅ If you experience issues due to your own technical problems (e.g., incorrect installation, system incompatibility).
✅ If a game key or product was redeemed, activated, or used.

Once a product has been delivered and activated, we cannot issue a refund.

✅ Exceptions for Returns and Refunds

3.1 Product Doesn’t Match Description

If you receive a product that does not match the description on our website, you may be eligible for a refund or replacement. To qualify:

• The product must be unused and in its original condition.
• Request must be made within 3 days of receiving the product.
• Provide proof of purchase (order number, receipt, email confirmation).

3.2 Damaged or Defective Products

If you receive a damaged or non-functional product:

• Contact us immediately at support@gamie.in
• Include your order number and a detailed explanation.
• You must provide a screen recording video proof:
  • Video must start before revealing the key or account.
  • Video must be continuous without cuts, edits or pausing.
  • Video must end only after checking and showing that the key/account is not working.

⚠️ Without this complete video proof, replacement or refund warranty cannot be claimed.

We will review the case, and if verified, we’ll provide a replacement or refund based on the situation.

🔄 Process for Requesting a Refund or Return

Step 1: Contact Support
Within 3 days, email support@gamie.in with:

• Order number
• Clear description of the issue
• Screenshots and the required unedited screen recording

Step 2: Approval Review
Our team will review within 3 business days. If approved, we’ll guide you on next steps.

Step 3: Return the Product (If Required)
If a return is needed, send back the item (no charges).

Step 4: Inspection & Refund Processing
We’ll inspect the product/video proof.
If approved, your refund will be processed within 10 business days to the original payment method.

❌ Non-Returnable & Non-Refundable Items

• Game keys and digital downloads (once delivered/activated)
• Second-hand game accounts (once delivered)
• Used or activated products
• Items not in their original condition
• Products reported after the 3-day period
• Issues due to your own mistakes (incorrect installation, unsupported device, banned account etc.)

⚠️ Fraudulent Refund Claims

Gamie has a zero-tolerance policy for fraudulent claims:

• Intentional false claims may lead to permanent blacklisting.
• We reserve the right to take legal action under Indian cyber laws (IT Act, 2000).
• Refund claims made after redeeming or activating a product will be automatically rejected.

📞 Contact Us

📧 Email: support@gamie.in
📍 Address: Gamie, 0 Sindri Road, Dhanbad, Jharkhand, India – 828111

✅ By making a purchase, you agree to this policy. Gamie reserves the right to update this policy anytime without prior notice.

Thank you for shopping at Gamie. We appreciate your understanding and cooperation in adhering to our refund and return policy.