Refund and Returns Policy

Return and Refund Policy for Gamie

Last Updated: 08/29/2024

At Gamie, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product. This Return and Refund Policy outlines the process for returning products purchased from our website, https://gamie.in, and the conditions under which refunds will be issued.

1. Return Policy

1.1 Eligibility for Returns:

• Physical Products: You can return most physical products within 14 days of receiving them if they are in their original, unused condition, and packaging, with all tags and accessories included.
• Digital Products: Digital products, including game keys and downloadable content, are non-refundable and non-returnable unless the product is defective or not as described.
• Resale Game Accounts: All sales of resale game accounts are final. We do not accept returns or exchanges on resale game accounts.
• Gift Cards: Gift cards are non-returnable and non-refundable.

1.2 Non-Returnable Items:

• Products that have been used, damaged, or altered from their original condition.
• Products purchased on clearance or as part of a special promotion or sale, where indicated.

2. How to Return a Product

If you need to return a product, please follow these steps:

1. Contact Us: Email our support team at [email protected] within 14 days of receiving your order to initiate a return. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
3. Pack and Ship: Securely pack the product in its original packaging, include all accessories, and write the RAN on the outside of the package. Ship the product to the address provided in the return instructions.

3. Refund Policy

3.1 Refund Process:

• Once we receive your returned product, we will inspect it to ensure it meets our return criteria.
• If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

3.2 Refund Amounts:

• Full Refund: If the return is due to a defective product or an error on our part, we will issue a full refund, including the original shipping cost.
• Partial Refund: If the return is for any other reason, we will issue a refund for the product’s purchase price, minus any original shipping costs.

4. Exchanges

We currently do not offer direct exchanges. If you need a different product or size, please return the original item for a refund and place a new order on our website.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us at [email protected] within 7 days of receiving your order. We will provide instructions for returning the product and arrange for a replacement or refund as appropriate.

6. Cancellations

6.1 Order Cancellations:

• Physical Products: Orders for physical products can be canceled before they are shipped. Once the order has been shipped, it cannot be canceled.
• Digital Products and Resale Game Accounts: Orders for digital products and resale game accounts cannot be canceled once the purchase is completed.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team:

Gamie
Email: [email protected]
Address: Jharia, Dhanbad – 828111 Jharkhand, India