Refund and Returns Policy

1. Introduction

Thank you for shopping at Gamie (https://www.gamie.in). We strive to provide high-quality products and excellent customer service. However, we understand that issues may arise with your purchase. This policy outlines the conditions under which returns and refunds may be granted.

2. Non-Refundable Products

🚫 All sales are final. Refunds and returns are NOT allowed in the following cases:
✅ Digital products (game keys, downloadable content, second-hand game accounts).
✅ If you mistakenly purchased a product.
✅ If your child or a family member made the purchase without consent.
✅ If you changed your mind after purchasing.
✅ If the game is not supported on your device.
✅ If you failed to read the product description before checkout.
✅ If you experience issues due to your own technical problems (e.g., incorrect installation, system incompatibility).
✅ If a game key or product was redeemed, activated, or used.

Once a product has been delivered and activated, we cannot issue a refund.

3. Exceptions for Returns and Refunds

✅ 3.1 Product Doesn’t Match Description

If you receive a product that does not match the description provided on our website, you may be eligible for a refund or replacement. To qualify:

• The product must be unused and in its original condition.
• The request must be made within 3 days of receiving the product.
• You must provide proof of purchase (order number, receipt, email confirmation).

✅ 3.2 Damaged or Defective Products

If you receive a damaged or non-functional product, contact us immediately at support@gamie.in with:

• Your order number.
• A detailed explanation of the issue.
• Screenshots or video proof (if applicable).

We will review the case and, if verified, provide a replacement or refund based on the situation.

4. Process for Requesting a Refund or Return

🔹 Step 1: Contact Support

Within 3 days of receiving the product, email support@gamie.in with:

• Your order number.
• A clear description of the issue.
• Screenshots or proof that the product is defective or incorrect.

🔹 Step 2: Approval Review

Our team will review your request within 3 business days. If approved, we will provide further instructions on returning the product (if applicable).

🔹 Step 3: Return the Product (If Required)

• If a return is necessary, you must ship the item back at your own expense.
• Return shipping costs are non-refundable.

🔹 Step 4: Inspection & Refund Processing

• Once we receive the product, we will inspect it to verify the issue.
• If approved, your refund will be processed within 10 business days and credited to your original payment method.

5. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded under any circumstances:

❌ Game keys and digital downloads (Once delivered or activated).
❌ Second-hand game accounts (Once delivered).
❌ Used or activated products.
❌ Items not in their original condition.
❌ Products reported after the return period (3 days).
❌ Issues arising from your own mistakes (e.g., incorrect installation, unsupported device, banned accounts after activation, etc.).

6. Fraudulent Refund Claims

🚨 Gamie has a zero-tolerance policy for fraudulent claims. 🚨

If a customer intentionally makes a false refund claim, Gamie reserves the right to:

• Deny all future support and purchases.
• Blacklist the customer from our store.
• Take legal action for fraud under Indian cyber laws (IT Act, 2000).

Refund claims made after redeeming or activating a product will be automatically rejected.

7. Contact Us

📧 Email: support@gamie.in
📍 Address: Gamie, 0 Sindri Road, Dhanbad, Jharkhand, India – 828111

By making a purchase, you agree to this Return and Refund Policy. Gamie reserves the right to update this policy at any time without prior notice.

Thank you for shopping at Gamie. We appreciate your understanding and cooperation in adhering to our refund and return policy.